Last updated: 9 November 2026
Short version: delivery is included, orders dispatch after prescription approval, and if something arrives damaged you have 24 hours to tell us and we replace it.
Where we deliver
Across India. We do not currently ship outside India.
What delivery costs
Nothing. Delivery is included in the price of every order, with no minimum and no threshold to reach. Delivery was never a reward for spending more, so there is no free-shipping bar to clear and no reason to add something you did not want.
When your order is dispatched
Within 1–2 business days — but for any formulation that requires practitioner review, that clock starts after a prescription is approved, not when you pay. This is the part of our process most likely to surprise you, so we would rather say it plainly than have you watch a tracking page that has nothing to show yet.
Nothing ships without its certificate of analysis either. A batch that has not come back from the laboratory has not shipped, which is the honest reason a restock occasionally takes longer than anyone would like.
How long delivery takes
It depends on where you are. Rather than publish an average we cannot keep, we show you the courier's own estimate: once your parcel is collected, the tracking page carries a live expected delivery date for your address.
Tracking
You will receive a tracking number by SMS and email once the courier collects the parcel. Track it at letsvishram.com/pages/track-order using your order number or the courier's AWB number. What you see there is live from the courier, not a status we type in by hand.
How it arrives
In an unbranded, recycled outer. Nothing printed on the outside says what is inside or which brand sent it.
Delivery address
Please check your address and phone number before paying — couriers call before delivery, and an unreachable number is the most common reason a parcel comes back. To correct an address, message the Night Desk before dispatch.
If a prescription is not approved
Where a formulation requires practitioner review, nothing ships until a prescription is approved. If it is not approved, the order is cancelled and refunded in full to your original payment method within 7 working days. There is no fee and nothing to return, because nothing was dispatched.
If your order arrives damaged, or is the wrong item
Message the Night Desk within 24 hours of delivery with your order number and an unboxing video showing the sealed parcel being opened. We will replace the item, or refund it in full if a replacement is not available.
The unboxing video is not a formality — it is how the courier claim is made, and without it we usually cannot recover the cost, which is why the window is short and firm.
Returns
An opened pack cannot be returned. These are ingestible AYUSH-licensed preparations: once a pouch is opened we cannot verify it, cannot resell it, and would be breaching the terms under which it is made if we took it back. There is no exception to this, and no brand in this category should offer one.
That leaves three situations in which money comes back to you, all covered above: a prescription that is not approved, a parcel that arrives damaged, and the wrong item. Nothing you have opened and used is returnable, and this does not affect your rights where a product is genuinely faulty.
Cancelling an order
You can cancel in full at any point before dispatch by messaging the Night Desk. Once a parcel has been handed to the courier it cannot be cancelled, and the sections above apply instead.
If a parcel does not arrive
Track it first. If tracking has not moved for several days, or shows delivered when nothing arrived, tell us and we will raise it with the courier ourselves rather than asking you to.
If a parcel is returned to us undelivered
We pay for it. If a parcel comes back — courier could not reach you, address needed correcting, nobody was home — we cover the return cost and send it out again at no charge to you. You will not be asked for a re-delivery fee.
How refunds are made
Refunds go to the original payment method. We process them within 7 working days of approving the refund; how quickly the money then appears is set by your bank or card issuer, not by us. Delivery was included in your price, so there is no separate delivery charge to refund.
Reaching us
Email: knblifestyles@gmail.com
Phone / WhatsApp: +91 98104 36456
Hours: Mon–Sat, 10 AM – 7 PM IST. Write at any hour — replies come during those hours.
Please include your order number. It is in your confirmation email and begins with #.