Last updated: 10 November 2026
This website, letsvishram.com (the “Site”), and the Vishram brand are operated by KNB Lifestyle (“Vishram”, “we”, “us”). By browsing the Site or placing an order you agree to these Terms. If you do not agree to them, please do not use the Site.
1. Who can order
You must be 21 years of age or over and ordering for delivery within India. By placing an order you confirm that you meet both conditions. We do not knowingly sell to anyone under 21, and we may cancel and refund any order where we have reason to believe this requirement is not met.
These products are not for anyone who is pregnant or breastfeeding. If you take prescription medication, speak to a registered medical practitioner before use.
2. What we sell
Vishram products are hemp-derived, AYUSH-licensed Ayurvedic proprietary preparations containing less than 0.3% THC. They are wellness preparations. They are not intended to diagnose, treat, cure or prevent any disease, and nothing on this Site is medical advice or a substitute for consulting a registered medical practitioner. See our Medical Disclaimer.
3. The prescription step
Some formulations require review by a registered AYUSH practitioner before dispatch. Where that applies, placing an order does not complete a sale: the order is held, a practitioner contacts you to review your eligibility, and the order ships only after a prescription is approved.
If a prescription is not approved, the order is cancelled and refunded in full.
4. Orders, prices and acceptance
All prices are in Indian Rupees and include delivery. Prices and availability may change without notice. Placing an order is an offer to buy; a contract is formed only when we confirm dispatch, or — where the prescription step applies — when a prescription is approved and the order is dispatched.
We may refuse or cancel an order, including after it has been placed, where a product is unavailable, where a price or description was published in error, where a prescription is not approved, or where we reasonably suspect fraud or a breach of these Terms. Where we cancel, we refund in full.
Automatic multi-pack discounts apply as shown at checkout and cannot be exchanged for cash.
5. Payment
Payments are processed by Shopify and its payment partners. We do not store your card details. You confirm that any payment method you use is lawfully yours.
6. Delivery, returns and refunds
Covered by our Shipping & Returns policy, which forms part of these Terms. In short: delivery is included, an opened pack cannot be returned, and we pay the cost when a parcel is returned to us undelivered.
7. Your account
If you create an account you are responsible for keeping your credentials confidential and for activity under your account. Tell us promptly if you believe it has been used without your permission.
8. Acceptable use
You agree not to use the Site unlawfully, to resell our products without our written permission, to attempt unauthorised access to any part of the Site, or to copy, scrape or reproduce its content for commercial purposes.
9. Our content
All content on the Site — text, photographs, artwork, logos, the Vishram name and the विश्राम wordmark — belongs to KNB Lifestyle or is used under licence. You may not reproduce it without our written permission.
Guides and articles published here are general information, written in good faith, and are not advice about your circumstances.
10. Liability
Nothing in these Terms limits any liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.
Subject to that, our total liability in connection with any order is limited to the amount you paid for it, and we are not liable for indirect or consequential loss. We do not warrant that the Site will be uninterrupted or error-free.
You are responsible for using the product as directed on the pack, and for disclosing relevant medication or health circumstances to the practitioner.
11. Privacy
How we handle your personal information is set out in our Privacy Policy, linked at the foot of every page.
12. Changes
We may update these Terms. The version published here when you order is the version that applies to that order.
13. Governing law
These Terms are governed by the laws of India. The courts at Gurugram, Haryana have exclusive jurisdiction over any dispute.
14. Seller details and contact
KNB Lifestyle
Principal place of business: AD-504, Antriksh Heights, Sector 84, Gurugram, Haryana 122004, India
GSTIN: 06ABDPY5711E2ZP
Email: knblifestyles@gmail.com
Phone / WhatsApp: +91 98104 36456
Hours: Mon–Sat, 10 AM – 7 PM IST